At ALEXANDER ETON, we strive to provide our customers with the best shopping experience possible. We understand that sometimes, you may need to exchange or return a product. To ensure a smooth process, we have established the following Return & Shipping Policy:
Eligibility for return:
- We accept returns within 14 days from the shipping date.
- The item(s) must be in their original condition, unworn, unwashed, and with all original tags attached.
- The item(s) must be accompanied by the original proof of purchase, such as a receipt or order confirmation.
If the return is a result of our error (you received an incorrect item, etc.), please contact us.
Return Process:
- To initiate a return, please contact us ith your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
- You will be responsible to pay the return shipping costs for all eligible items within the specified timeframe.
- Return should be shipped back to:
Alexander Eton
1251 Kildaire Farm Rd, Cary, NC US 27511
- Please ensure that the item(s) are securely packaged to avoid any damage during transit.
- Alexander Eton reserves the right to decline a refund upon inspection of your returned item(s) based on the above eligibility requirements.
Refund Options:
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For eligible returns, we offer refunds in the original form of payment used for the purchase.
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If you made the purchase using a credit card, the refund will be credited back to the same card.
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Please note that it may take a few business days for the refund to appear on your statement, depending on your financial institution.
Non-Refundable Items:
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Any sale or clearance items marked “final sale” (unless they are defective or damaged upon delivery)
Shipping
- Free Shipping on US domestic orders of $100 or more.
- We can ship to any address in the USA only, for now we cannot ship to international destinations.
- For Items not eligble for free shipping , we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.
Please Note, we reserve the right to amend or modify this policy at our discretion. Any changes will be updated on our website and communicated to our customers accordingly.
If you have any questions or need further assistance, please don't hesitate to contact our customer service team via our Contact Us page, We're here to help!
Thank you for choosing ALEXANDER ETON.